Terms of service

Last updated November 4, 2026

Pre-orders and Extra Slots

  • A pre-order is a reservation on an item before it is released. It is fulfilled when the item arrives.
  • This website takes pre-orders, Extra Slots and On Hand items.
  • Pre-orders close at 7:00 AM (Philippine time) the day after the posted pre-order deadline.
  • After that, remaining units may be offered as Extra Slots at the regular (non-discounted) price, while stocks last.
  • Release and arrival dates are estimates. They may be delayed by manufacturers or logistics without prior notice.
  • If a manufacturer ships fewer units than ordered, orders are filled first come, first served.

Payments

  • Each pre-order requires the down payment shown on its product page. On items marked "Eligible returnees Php 0", eligible returning customers (see FAQ) pay nothing up front, whichever payment option they choose, and pay the full amount within 14 calendar days of arrival. OHT may remove this eligibility at its discretion, for example after an order is cancelled past its deadline.
  • International customers must pay in full before the pre-order deadline.
  • The remaining balance is due within 14 calendar days after the item arrives at OHT. We will message you when it arrives.
  • Back-orders, special orders and proxy orders require 50% of the quoted price to secure the order. The other 50% is due on arrival, before shipping or hand-over.
  • Payments are confirmed weekly. If yours is not confirmed within 7 days, message us on our Facebook page with your proof of payment.
  • Pay the down payment (or the full amount) within 7 calendar days of placing your order, or by the posted pre-order deadline if that comes first. For Extra Slot orders, the 7 days apply. Unpaid orders may be cancelled and the slot released. Eligible returning customers on items marked “Eligible returnees Php 0” are exempt.

Cancellations and refunds

  • You may cancel a pre-order before its deadline (7:00 AM the day after the posted date). Your down payment is refunded.
  • Pre-orders cannot be cancelled after the deadline. Extra Slot orders cannot be cancelled.
  • After the deadline, down payments are non-refundable when an order ends because of the buyer, including cancellation or an unpaid balance.
  • If OHT or the supplier cancels an order, or we cannot fulfil or deliver it, you get a full refund or store credit, your choice.
  • If the balance is not settled within 14 calendar days of arrival, the down payment is forfeited and the item may be offered for sale. Further orders may also be declined. If you need more time, message us before the 14 days are up.
  • If no down payment (or full payment) is received within 7 calendar days of the order, or by the posted pre-order deadline if that comes first, we may cancel the order and release the slot.

Shipping and pick-up

  • Shipping fees are paid by the buyer, local or international.
  • Shipping insurance is optional and at the buyer's cost.
  • We ship within 5 working days after payment is confirmed, for on-hand items and new arrivals.
  • OHT is not responsible for damage caused by the courier in transit.
  • We handle every item with care until it is handed to you or your chosen courier.

Defects and returns

  • We do not accept returns or exchanges except for factory defects.
  • Report a defect within 48 hours of receiving the item. Send clear, close-up photos or video showing the defect.
  • Verified factory defects are replaced or exchanged.
  • Box damage is not covered unless the item inside is affected.

These terms may change without prior notice. By ordering from or using the services of OtakuHobbiToys PH, you agree to the terms above.