Order Process

Order Process

Log in before you order so member benefits apply, such as ₱0 down for eligible returning customers on items marked "Eligible returnees Php 0".

  1. Open the product you want by clicking its name or "Choose options" on the product list.
  2. Under the price, choose a payment option: Full Payment or Down Payment.
  3. Set the quantity.
  4. Click "Add to cart" to keep shopping, or "Buy it now" to check out right away. Your cart is the bag icon at the top right.
  5. At checkout, fill in your contact details, delivery option and billing address, then click "Complete order". If you're logged in, some fields are already filled in.
  6. Check your inbox for the order confirmation email. It has our payment details.
  7. Pay the amount for the option you chose, then reply to that email with your proof of payment. Pay within 7 calendar days of ordering, or by the pre-order deadline if that comes first; unpaid orders may be cancelled. Eligible returning customers skip this step until the item arrives.
  8. We confirm payments weekly. If yours isn't confirmed within 7 days, message us on our Facebook page.
  9. Wait for your item to arrive. The ETA is on the product page. Manufacturers may delay releases without prior notice.
  10. We'll message you when your item arrives, and we post arrivals on our Facebook page. Settle any remaining balance within 14 calendar days of arrival, before we ship or release your item.
  11. Enjoy your item. We don't judge how you do.

Special Orders / Proxy Service

We take proxy orders, even for non-toy items. Send us an inquiry on our Facebook page.

Delivery Options

  • Local: J&T Express. We'll send you the shipping fee when your item is ready; pay it before we ship.
  • Pick-up at our warehouse: by you or your same-day rider (Grab, Lalamove, etc.). Message us on our Facebook page or through the Chat button on this site to set a pick-up schedule or check immediate availability, and have your rider reach us first too. You book and pay the rider directly.
  • Conventions: message us at least a week before the event to pick up there.
  • International: DHL Express. We'll email you a quote; pay it before we ship. Heads-up: international shipping from the Philippines often costs much more than people expect, sometimes more than the same parcel would cost shipped from the US, Japan or Europe.
  • The buyer pays shipping fees and any optional insurance.